Important news

All celestial spheres, half of the sky ball 360 degrees cameras
"ACAM-VRD01 series," it is asked a favor with apology about "ACAM-VRS01 series"

All the customers

We have particular kind consideration and are always very grateful.

We got up in "ACAM-VRS01 series", and, 360-degree camera "ACAM-VRD01 series," phenomenon that operating temperature of product rose by long-time use more than assumptions became clear.

Therefore, we refund customer of errand the following target product. We really cause customer of busy trouble, but hope that we hear from to the following window.

We sincerely apologize for causing customer trouble very much. We hope that we have understanding and cooperation.

February 1, 2017

ELECOM CO., LTD.

Note

Target product

Product Name

All celestial sphere 360 degrees cameras, half celestial sphere 360 degrees camera

Model Number

ACAM-VRD01BK, ACAM-VRS01BK

ACAM-VRD01BK
ACAM-VRS01BK

Summary

We get up in "ACAM-VRS01 series", and, 360-degree camera "ACAM-VRD01 series," operating temperature of product rises by long-time use more than assumptions.

Correspondence

We refund customer of errand target product.
 To the following window, we hope that we hear from.

Inquiry window (reception desk of refund)

"ELECOM CO., LTD. customer service"

Phone number 0120-021-610 (toll free number)
Time in: From 9:00 to 12:00 from 13:00 to 18:00
From Monday to Friday (except holiday, the summer, the year-end and New Year specific holiday)

The above