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Apology and request about Portable hard disk "LCH-MS320U" "LCH-RG320T"

All the customers

We would like to express our sincere thanks for your continued support

In part of Portable hard disk "LCH-MS320U" where it shipped from us to after June, 2010 "LCH-RG320T", it became clear that malfunction such as format that data transmission was very late not completing might occur.
Therefore, customer of errand has you cancel use and would appreciate your informing of the following target product to us below for inquiries. We trade with product which it has been taken measures against free of charge.

We sincerely apologize for causing customer trouble very much. We would appreciate your understanding and cooperation.

November 15, 2010

ELECOM CO., LTD.

Note

■Target product

(1)Product Name LaCie Portable hard disk
Article number LCH-MS320U (320GB)
※Product which had you purchase before May, 2010 is inapplicable.
※500GB model does not have malfunction.
※Malfunction is not to product except applicable serial number.


LCH-MS320U

 

 

From model number Sticker which we attached on the product body
You can confirm

 

(2)Product Name LaCie Portable hard disk
Article number LCH-RG320T (320GB)
※Product which had you purchase before May, 2010 is inapplicable.
※500GB model does not have malfunction.
※Malfunction is not in LCH-RG320U (USB model).
※Malfunction is not to product except applicable serial number. 


LCH-RG320T

 

From model number Sticker which we attached on the product body
You can confirm

 

■Serial number for collection

(1)Product Name LaCie Portable hard disk
Article number LCH-MS320U (320GB)
Four digits of tops of serial number (S/N) begin with 1371

 

You remove USB cable, and please confirm.

(2)Product Name LaCie Portable hard disk
Article number LCH-RG320T (320GB)
Four digits of tops of serial number (S/N) begin with 1356

■Scheduled shipment date of malfunction measures finished product
The middle of November, 2010

■Have been taken measures; identification method of product
Product which green identification Sticker was put on in bar code of package is product which it has been taken measures against.

[LCH-MS320U (320GB)]

[LCH-RG320T (320GB)]

■Inquiry

The above