Important news

Portable power charger "DE-M01L-10440 series" "DE-M01L-13040 series"
Apology and request to relate to this

<announcement of update> 2015.03.13

We updated the text.

<announcement of update> 2015.03.02

As we established exclusive inquiry window, we will tell.

■Inquiry■
"ELECOM CO., LTD. portable power charger customer service"
Phone number 0120-317-501 (toll free number)
Time in: 10:00-12:00 13:00-18:00
From Monday to Friday (except holiday, the summer, the year-end and New Year specific holiday)
※From Monday, March 2, 2015 to Tuesday, March 31,
Time in: We will do business without taking a rest in 10:00-19:00 on festival day on Saturdays, Sundays, and holidays.

<announcement of update> 2019.08.27

We updated the text.

All the customers

We would like to express our sincere thanks for your continued support

Our portable power charger "DE-M01L-10440 series", two phenomena to emit smoke in state of stock storage were generated in part of "DE-M01L-13040 series".
Similar event does not reappear by our investigation, analysis and thinks that possibility of accident occurrence is extremely low, but we take this phenomenon heavily and collect the following object product and refund customer of errand. I really apologize to customers of busy for the inconvenience, but would appreciate your notification as follows to inquiry window.

In addition, it follows and can use as there is not problem about MSP-GDT1 series (MSP-GDT1-BK, MSP-GDT1-BR, MSP-GDT1-NV, MSP-GDT1-PK) of our portable power charger except target product and makusufiakuronnuburando.

We sincerely apologize for causing customer trouble very much. We would appreciate your understanding and cooperation.

February 23, 2015

ELECOM CO., LTD.

Note

Target product

Product Name

Portable power charger

※In addition, it follows and can use as there is not problem about MSP-GDT1 series (MSP-GDT1-BK, MSP-GDT1-BR, MSP-GDT1-NV, MSP-GDT1-PK) of our portable power charger except target product and makusufiakuronnuburando.

Article number

DE-M01L-10440BK
DE-M01L-10440WH

Article number

DE-M01L-13040BK
DE-M01L-13040WH

About correspondence

We refund customer of errand target product. Please contact inquiry window as follows.

I apologize to customers for the inconvenience very much, but would appreciate your understanding and cooperation.

Inquiry window

The above