Important news

Network camera for corporation
Apology and request about "NCB series"

All the customers

We would like to express our sincere thanks for your continued support.

In Network camera "NCB series" for corporation, it became clear at the time of recording of Video under the high load environment that frame rate drop or Video loss might occur.

Therefore, we refund errand hoped for in customers the following target product. I really apologize to customers of busy for the inconvenience, but would appreciate your contacting us below for inquiries.

We sincerely apologize for causing customer trouble very much. We would appreciate your understanding and cooperation.

September 3, 2018

ELECOM CO., LTD.

Note

Target product

Product Name

Network camera for corporation

Model Number

NCB-DP200BUWH 
(station wagon dull dome type Network camera)

NCB-DP200AWWH 
(mini-dome type Network camera)

NCB-BP200BWGR 
(Barrett model Network camera)

NCB-DP200BUWH
NCB-DP200AWWH
NCB-BP200BWGR

Summary

In Network camera "NCB series" for corporation, frame rate drop or Video loss may occur at the time of recording of Video

Correspondence

We refund money to customer that target product is hoped for in customers of errand.
We would appreciate your contacting us below for inquiries.

Remarks

About this phenomenon, it turns out that it is easy to occur in environment of high load. Therefore we can have it follows about customer having you use in low environment of the live seeing and hearing and load and use.

Inquiry window (reception desk of refund)

"ELECOM corporation support center"

Phone number 0570-070-040
Time in: 9:00-12:00 13:00-18:00
From Monday to Saturday (except celebration, festival day, the summer, the year-end and New Year specific holiday)





The above