Important news

Apology and request about high-speed Charge mode for Qi wireless battery charger for standard

All the customers

We would like to express our sincere thanks for your continued support.

In the following product of our wireless battery charger corresponding to Qi standard that was global standards wireless Charge standard, phenomenon not to be replaced by high speed Charge mode became clear with software was iPhone updated in iOS after 13.1.

Therefore, really I apologize for the inconvenience, but we would appreciate your informing customer of errand of the following target product to us below for inquiries.

We sincerely apologize for causing customer trouble very much.

October 25, 2019

ELECOM CO., LTD.

Note

Target product

Product Name

Qi wireless battery charger for standard

Model Number

W-QA06BK
W-QA06WH
W-QA06XBK
W-QA06XWH
W-QA09BK
W-QA09GD
W-QA09RD
W-QA09SV
W-QA09XBK
W-QA09XGD
W-QA09XRD
W-QA09XSV
EC-QA02BK
EC-QA02WF

Phenomenon

It is charged with standard Charge mode of the 5.0w output with software is iPhone after iOS 13.1 without being originally replaced by high-speed Charge mode of the 7.5w output which supported.

※On iPhone of iOS before 13.0, Charge with high-speed Charge mode is possible.
※Standard Charge by the 5w output of Qi standard norm and high-speed Charge by the 10w output for Galaxy will work without problem.

Inquiry

"ELECOM synthesis information center"

Phone number 0570-084-465/FAX: 0570-050-012

Time in: 10:00-19:00 (open throughout the year)

The above