Important news

2019.11.25

All the customers

ELECOM CO., LTD.

About false cancellation of our service rate

Dear Sir or Madam
We would like to express our sincere thanks for your continued support.

What request for November, 2019 took the wrong in we monthly basis service offering by the portable carrier settlement [the docomo payment/au simple settlement], and might be canceled became clear in investigation in us. About customer corresponded to, notice email of charging cancellation may be sent.

However, request will occur again from (December, 2019) in the next month as we continue contract and monthly basis charging in the customer that request for November, 2019 was canceled. We do not do second request, and, as for the request of canceled November, 2019, there is not need of payment from us.

We sincerely apologize for having caused great trouble.

Yours sincerely,

- Note -

1: Target customer

Customer who purchases our software in ELECOM Apps Store or portable carrier shop, and has payment of continuation charging by the portable carrier settlement [the docomo payment/au simple settlement].

2: Target monthly basis service

Target monthly basis service application is as follows.

・IKARUS.mobile.security
・IKARUS iOS
・For the first time! Smartphone
・Reliable pack
・Ultra blue light cut
・Slide

3. Reference about this matter

Inquiry phone number

Phone number 0120-023-999
Time in: 9:00-18:00 (excluded on Saturdays, Sundays, and holidays)
New Year holidays : 2019/12/28-2020/1/5

Inquiry WEB form

URL: https://appstore.elecom.co.jp/contact/

Inquiry e-mail address

Email: [email protected]

The above