All the customers
ELECOM CO., LTD.
We relate to one Bluetooth controller type VR glass
Apology and request
Dear Sir or Madam
We would like to express our sincere thanks for your continued support.
In the following product of one Bluetooth controller type VR glass, it was revealed that there was not Bluetooth connection on iPhone that software was updated in iOS after 13.0.
Therefore, in where the following target product is hoped for in customers of errand, we do refund or offer of substitute controller product. I really apologize to target customers for the inconvenience, but would appreciate your contacting us below for inquiries.
We sincerely apologize for causing customer trouble very much. We would appreciate your understanding and cooperation.
－ Note -
- Product Name
One Bluetooth controller type VR glass
- Model Number
Target product and Bluetooth connection with iPhone are not possible with software is iPhone after iOS 13.0, and built-in controller does not work.
Customer whom the phenomenon mentioned above produces
The phenomenon mentioned above will produce software of iPhone in customers updated in iOS after 13.0.
In customers that iPhone is not updated in iOS 13.0 even in the case of errand, the phenomenon mentioned above will not be generated.
The phenomenon mentioned above does not produce Android terminal in customers of errand and can use target product without change until now.
In hoped for in target customers, we do refund or offer of substitute controller product.
We would appreciate your contacting us below for inquiries.
"ELECOM customer service"
Phone number 0120-317-501
Time in: 10:00-18:00 from Monday to Friday (except holiday, the year-end and New Year specific holiday)