Important news

2019.11.25

All the customers

ELECOM CO., LTD.

We relate to one Bluetooth controller type VR glass
Apology and request

Dear Sir or Madam
We would like to express our sincere thanks for your continued support.

In the following product of one Bluetooth controller type VR glass, it was revealed that there was not Bluetooth connection on iPhone that software was updated in iOS after 13.0.
Therefore, in where the following target product is hoped for in customers of errand, we do refund or offer of substitute controller product. I really apologize to target customers for the inconvenience, but would appreciate your contacting us below for inquiries.

We sincerely apologize for causing customer trouble very much. We would appreciate your understanding and cooperation.

Yours sincerely,

- Note -

Target product

Product Name

One Bluetooth controller type VR glass

Model Number

P-VRGBT01BK

Phenomenon

Target product and Bluetooth connection with iPhone are not possible with software is iPhone after iOS 13.0, and built-in controller does not work.

Customer whom the phenomenon mentioned above produces

The phenomenon mentioned above will produce software of iPhone in customers updated in iOS after 13.0.

In customers that iPhone is not updated in iOS 13.0 even in the case of errand, the phenomenon mentioned above will not be generated.

The phenomenon mentioned above does not produce Android terminal in customers of errand and can use target product without change until now.

Correspondence

In hoped for in target customers, we do refund or offer of substitute controller product.

We would appreciate your contacting us below for inquiries.

Inquiry 

"ELECOM customer service"

Phone number 0120-317-501

Time in: 10:00-18:00 from Monday to Friday (except holiday, the year-end and New Year specific holiday)

The above